Delivery times are an estimate based on our production schedule and carrier timelines. Due to carrier fluctuations we cannot make delivery date guarantees - please plan accordingly!

1. Shipping Rates
Standard Shipping: We don’t offer economy shipping only Fedex and UPS
Expedited Shipping: Fedex and UPS 3-5 business days to most destinations
Free Shipping: Free Shipping for local orders over R1000

2. Processing Time
- Orders are processed within 4 -10 business days.
Please note that processing times may be longer during holidays or peak seasons.

3. Shipping Methods and Carriers
- The Courrier Guy for Local order
- Carriers used include FedEx & UPS
- Customers can choose their preferred carrier at checkout.

4. Delivery Times
- Local Shipping: 1-2 days
- Fedex and UPS: 3-5 Business days
Please note that these are estimated delivery times and can vary based on the carrier or destination.

5. Shipping Restrictions
- We currently do not ship to P.O. Boxes

6. International Shipping
- International orders may be subject to customs duties, taxes, and additional fees, should you require a quote please request one.
- International shipping typically takes 3-5 business days, depending on the destination.

7. Order Tracking
- Customers will receive a tracking number via email once their order has shipped.
- Orders can be tracked through the carrier’s website using the provided tracking number.

8. Undeliverable Packages
- If a package is undeliverable due to an incorrect address or no one is available to receive it, the customer will be responsible for any additional shipping fees.
- Please contact us to arrange re-delivery or address corrections.

9. Damaged or Lost Packages
- Please take a photo of the damaged package before opening
- If your package arrives damaged or is lost in transit, please contact us on support@swaggapets.com immediately.
- Provide your order number and any relevant details to file a claim.

10. Shipping Policy Updates
- Our shipping policy is subject to change. Please review it regularly for any updates.

11. Contact Information
- For any questions or concerns about shipping, please contact us at support@swaggapets.com

Sustainable Shipping Practices:
We are committed to eco-friendly shipping practices, using recyclable packaging materials whenever possible.

Special Notes: Some items, such as pre-orders or custom-made products, may have longer production times. Please refer to the product description for specific details.

1.Eligibility

Refunds are available for non-personalized items returned within 14 days of delivery. Personalized items are non-refundable unless defective.

2. Condition

Products or items must be unused and in original packaging to qualify for a refund.

3. Return Shipping

Customers are responsible for return shipping costs.
* If you have any questions about item sizing, feel free to contact us here for assistance before making a purchase.

4. Process

Contact us for a return authorization before sending items back. Refunds will be processed within 14 days of receiving the returned item.

5. International Returns

Due to high shipping costs, international returns are more complex.Please be aware that return shipping costs and any applicable customs fees are the responsibility of the customer.
*Please contact us to discuss options.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will work with you to resolve the problem, which may include a replacement or refund of the item.

Personalization & Custom Orders

We would be happy to hear from you regarding a specific design that you may be interested in. 

Contact us at: francoise@swaggapets.com

Shirts:

All shirts are unisex and run true to size, for further details please go to our sizing guide which is on each listing. If you are unsure of your size I would recommend measuring yourself and checking your size on the sizing guide.

Bespoke Jackets:

All jackets are made as per the size guide availble on each product. Please refer to that to find your perfect fit. Should you require a custom size not available on our size guide please contact us at francoise@swaggapets.com

Metal Signs:

Selected size is based on the maximum height or width of the sign depending on the physical orientation ie, oval will be from the two longest ends, steak will be from top of sign to bottom of the steak stick